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Student Complaint Procedures

Below are the steps for a student to follow should he/she have a complaint with an instructor, an advisor, scheduling or other issues.

  1. If a student has a problem with an instructor, he/she should first speak to the instructor directly. In many circumstances, a miscommunication can be cleared in that manner before proceeding.
  2. If the problem was not resolved by speaking to the instructor, or the student does not feel comfortable doing so, the student should schedule an appointment with his/her advisor. Student advisors can be identified by logging into Self Service. Advisors are generally assigned according to major areas and are available to help students through email or in-person meetings during advisor’s office hours.
  3. If the problem was not resolved by speaking to the instructor and/or student advisor, the next step is to send an e-mail and/or schedule an appointment with the Department Chair. The Chair for the Department of Business is Dr. Holly McKee, holly.mckee@swosu.edu ; The Chair for the Department of Computer Science is Dr. Patsy Parker, patsy.parker@swosu.edu ; The Chair for the Department of Engineering Technology is Mr. Nathan Brooks, nathan.brooks@swosu.edu .
  4. If the problem is still not resolved, send an e-mail or schedule an appointment with the Everett Dobson School of Business and Technology Associate Dean, Dr. Patsy Parker. Dr. Parker can be reached by e-mail at patsy.parker@swosu.edu, in STF 335, or by phone at 580.774.3284.
  5. If the problem is still not resolved, send an e-mail and/or schedule an appointment with the SWOSU College of Professional and Graduate Studies Dean, Dr. Chad Kinder. Dr. Kinder can be reached by e-mail at chad.kinder@swosu.edu, in HEC 105, or by phone at 580.774.3790.
  6. Should the problem still lack resolution, send an e-mail and/or schedule an appointment with the SWOSU Provost for Academic Affairs, Dr. James South. Dr. South can be reached by e-mail at james.south@swosu.edu, in HAB 210-B, or by phone at 580.774.3771.
  7. As an additional option, students can see the SWOSU Dean of Students, Joshua Engle.  Dean Engle can be reached by e-mail at Joshua.engle@swosu.edu, in STF 211, or by phone at 580.774.3767, or the Vice President for Student Affairs, Dr. Ruth Boyd, at ruth.boyd@swosu.edu, in HAB 208-B, or by phone at 580.774.7172.