Services and Key Personnel
ITS Services:
- Accounts and Passwords (Single Sign On, UI, etc.)
- Administrative and Business System (Colleague, Argos, Synoptix, etc)
- Cybersecurity Awareness
- Email and Collaboration (Microsoft Office 365, Dropbox, Google Drive)
- Information Security (Antivirus Software, Firewalls, Cybersecurity Awareness)
- Network and Wireless (Wireless Access, VPN, RDP, etc.)
- Phone and Internet
- Servers, Backup, and Storage
- Software (Microsoft Office, Antivirus Software, etc.)
ITS Key Personnel
|
Name |
Ext. |
Title: |
Main Supports: |
Secondary Supports: |
|
Brandon Lucas |
3280 |
IT Client Support Specialist |
Wifi, Projectors, Printer Installation and Maintenance |
|
|
Cody Dirickson |
3253 |
IT Technical Support |
Software, Computer Labs Updates, Installation and Maintenance, PC Inventory, Setting up PC (Laptop/Desktop) |
Single Sign On Login, Account Credentials, Printer & Projector Installation |
|
Dian Ray |
3271 |
Director |
Overseeing ITS Operations |
Colleague Sys Admin, PX, Argos |
|
Kandi Yancey |
7071 |
Assistant Director |
Sys Admin, New Projects Implementation and Onboarding |
Colleague Sys Admin and VOIP |
|
Kathy Megli |
3204 |
Helpdesk Specialist |
Invoice, PO, Requisition, ITS Computer Lab Maintenance |
|
|
Michael Brinkley |
x2105 |
IT Technician |
Sayre Campus IT Support |
|
|
Rene' Mason |
3799 |
Network Administrator |
Network, Servers, Employee and Student Email mailboxes |
Wifi, Aruba |
|
Ryan Henson |
3206 |
Application System Analyst |
Softdocs Products: Etrieve Forms and Workflow, Content, PX Data Migration, SWIM Database |
Argos Reporting, OneCard |
|
Tiffany Thiessen |
7070 |
Helpdesk Specialist |
Single Sign On Login, Account Credentials, Ellucian Mobile, ITS Videos |
|
|
Tyler Henson |
3203 |
Application System Analyst |
Argos, Synoptix, OneCard, Recruit, CETL Database |
Softdocs Products: Etrieve Forms and Workflow, Content, PX Data Migration |
|
TBD |
|
System Administrator |
Colleague Administrator and VOIP |
|