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The Bulldog - For the SWOSU Family

Benefits FAQ

BlueCross BlueShield of Oklahoma (BCBS) is our health insurance provider. Once you make your benefit selections, it can take 10 – 14 days for your card to be mailed to you.

Yes! This can be done through your BCBS account or reach out to Connor
Cross, connor.cross@swosu.edu or 580.774.3013, and she can process it.

VSP, https://www.vsp.com/, is our vision provider, and they do not provide
cards. Your provider will use your social security number to look up your
coverage.

Delta Dental, https://www.deltadental.com/, is our dental insurance
provider, and they do not provide cards. Your provider will use your social
security number to look up your coverage.

The Zero Card covers bloodwork free of charge at any DLO lab without prior authorization. It also covers a wide range of imaging services and surgical procedures; however, prior authorization is required for those services. More information can be found at https://zero.health/.

In most cases, if you received a new FSA/HSA card without ordering it, your previous card was set to expire so a new card was issued.

Flexible Benefits Administrator website, https://fba.wealthcareportal.com/Authentication/Handshake or by calling 1.800.437.3539.

Beneficiaries can be changed through Empyrean at any time. The easiest way to access Empyrean is through GoSWOSU.

Reach out to Diana Diaz, diana.diaz@swosu.edu or 580.774.3246, for help. She will get you in contact with our VOYA representative.

Log in to Empyrean and select “Change Your Current Benefits” or you can
schedule an appointment with Connor Cross to have her help you through
the process.

Complete the Employee Change of Address form in Etrieve. The form will be sent to Connor Cross, and she will submit the change to Empyrean and
insurance carriers.