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Student Refunds


All students will need to set up their refund preferences in Self-Service. Student refunds will be processed by ECSI instead of BankMobile!

What is a refund?

A refund is any money that Southwestern Oklahoma State University owes you. Common reasons you may receive a refund include:

  • Financial Aid overages
  • Dropped classes
  • Student account overpayments

How are refunds handled at SWOSU?

Southwestern Oklahoma State University has partnered with Heartland ECSI to deliver student refunds electronically. Student refunds are processed by the Bursar's Office on Wednesday and Friday during the semester.

How are refunds delivered?

Student refunds are processed electronically through Heartland ECSI. Follow these simple steps to select an electronic option:

  1. Log into GO SWOSU
  2. Select Self Service, Student Finance
  3. Click Make a Payment to visit the SWOSU Payment Center
  4. Click on Refunds at the top of the page

screen shot of delivery method for Heartland ECSI refund. It reads: eRefunds Method Selection. You haven't yet chosen a preferred refund delivery method. Let us know how you would like to receive your refunds. Click choose your refund delivery method to get started. There is a green button with a red circle around it that reads: Choose your refund delivery method
Screen shot of refund delivery method. It reads Select your refund delivery method. You will be notified via e-mail once a refund has been issued. There is a green bank symbol that reads Direct Deposit. Direct deposit ot your existing checking or savings bank account. There is a select button with a red circle around it.

When are refunds delivered?

Students should receive their refunds within one to two business days, depending on the bank’s policies, of SWOSU processing the refund file.