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Services and Key Personnel

ITS Services:

  • Accounts and Passwords (Single Sign On, UI, etc.)
  • Administrative and Business System (Colleague, Argos, Synoptix, etc)
  • Cybersecurity Awareness
  • Email and Collaboration (Microsoft Office 365, Dropbox, Google Drive)
  • Information Security (Antivirus Software, Firewalls, Cybersecurity Awareness)
  • Network and Wireless (Wireless Access, VPN, RDP, etc.)
  • Phone and Internet
  • Servers, Backup, and Storage
  • Software (Microsoft Office, Antivirus Software, etc.)

ITS Key Personnel

Name

Ext.

Title:

Main Supports:

Secondary Supports:

Brandon Lucas

3280

 IT Client Support Specialist

Wifi, Projectors, Printer Installation and Maintenance

 

Cody Dirickson

3253

IT Technical Support

Software, Computer Labs Updates, Installation and Maintenance, PC Inventory, Setting up PC (Laptop/Desktop)

Single Sign On Login, Account Credentials, Printer & Projector Installation

Dian Ray

3271

Director

Overseeing ITS Operations

Colleague Sys Admin, PX, Argos

Kandi Yancey

7071

Assistant Director

Sys Admin, New Projects Implementation and Onboarding

Colleague Sys Admin and VOIP

Kathy Megli

3204

Helpdesk Specialist

Invoice, PO, Requisition, ITS Computer Lab Maintenance

 

Michael Brinkley

x2105

IT Technician

Sayre Campus IT Support

 

Rene' Mason

3799

Network Administrator

Network, Servers, Employee and Student Email mailboxes

Wifi, Aruba

Ryan Henson

3206

Application System Analyst

Softdocs Products: Etrieve Forms and Workflow, Content, PX Data Migration, SWIM Database

Argos Reporting, OneCard

Tiffany Thiessen

7070

Helpdesk Specialist

Single Sign On Login, Account Credentials, Ellucian Mobile, ITS Videos

 

Tyler Henson

3203

Application System Analyst

Argos, Synoptix, OneCard, Recruit, CETL Database

Softdocs Products: Etrieve Forms and Workflow, Content, PX Data Migration

TBD

 

System Administrator

Colleague Administrator and VOIP