Services and Key Personnel
ITS Services
- Accounts and Passwords (Single Sign On, UI, etc.)
- Administrative and Business System (Colleague, Argos, Synoptix, etc)
- Cybersecurity Awareness
- Email and Collaboration (Microsoft Office 365, Dropbox, Google Drive)
- Information Security (Antivirus Software, Firewalls, Cybersecurity Awareness)
- Network and Wireless (Wireless Access, VPN, RDP, etc.)
- Phone and Internet
- Servers, Backup, and Storage
- Software (Microsoft Office, Antivirus Software, etc.)
ITS Key Personnel
Dian Ray
Director
Main Support: Overseeing ITS Operations
Secondary Support: Colleague Sys Admin, PX, Argos, Canvas
Kandi Yancey
Assistant Director
Main Support: Overseeing Network Operations, New Projects Implementation and Onboarding
Secondary Support: Colleague Sys Admin and VOIP
Cody Dirickson
IT Technical Support
Main Support: Campus Wide Workstations Deployment, Installation, and Maintenance. Software, KACE, Imaging, PC/Software Technical Support
Secondary Support: Single Sign On Login, Account Credentials, Printer & Projector Installation
Shamus Moore
System Administrator
Main Support: Self-Service Issue, Colleague UI: update, maintain, apply patches, maintain user account access, all ERP Servers maintenance.
Secondary Support: Employee hiring/termination account provisioning.
Justin Tate
Network Administrator
Main Support: Network, Servers, Employee and Student Email mailboxes, O365, VOIP, Thin Clients
Secondary Support: Wifi, Aruba
Ryan Henson
Application System Analyst II
Main Support: Softdocs Products: Etrieve Forms and Workflow, Content, SWIM Database, Colleague Subroutine
Secondary Support: Argos Reporting, OneCard, PX Data Migration
Billy Moeller
Application System Analyst II
Main Support: Softdocs Products: Argos Reporting, PX Data Migration, SWIM Database, Colleague Subroutine
Secondary Support: Etrieve Forms and Workflow, Content
Kathy Megli
Office and Inventory Specialist
Main Support: Invoice, PO, Requisition, ITS Computer Lab Maintenance, Inventory, Surplus
Tim Wills
Helpdesk Specialist
Main Support: "Single Sign On Login, Account Credentials, Ellucian Mobile, ITS Videos, Tier I Support for PC, Software, Phones
Secondary Support: PC Support
Brandon Lucas
Classroom Technology/WIFI System Specialist
Main Support: Wifi architecture, installation and maintenance. Projectors, Printer Installation and Maintenance, network cabling, analog phone lines, camera system, sound system
VACANT
ITS Operations
Main Support: Administrator for third party software and server maintenance: KACE, Avigilon, XMedius. Upgrade, decom technical devices (i.e: switches, servers, etc.), Intune Management, Special Network project planning
Secondary Support: Network, Servers, Employee and Student Email mailboxes, O365, VOIP
VACANT
Business Analyst
Main Support: Translates end users processes to IT functions (R & D on new software for end users – demo, IT tech docs). Updating & maintaining IT Policies (security, ssn, software, etc.). End users basic training on IT systems (ERP, Reporting, etc.).
Secondary Support: Single Sign On Login, Account Credentials, Ellucian Mobile, ITS Videos