Services and Key Personnel
ITS Services
- Accounts and Passwords (Single Sign On, UI, etc.)
- Administrative and Business System (Colleague, Argos, Synoptix, etc)
- Cybersecurity Awareness
- Email and Collaboration (Microsoft Office 365, Dropbox, Google Drive)
- Information Security (Antivirus Software, Firewalls, Cybersecurity Awareness)
- Network and Wireless (Wireless Access, VPN, RDP, etc.)
- Phone and Internet
- Servers, Backup, and Storage
- Software (Microsoft Office, Antivirus Software, etc.)
ITS Key Personnel
Dian Ray
Director
Main Support: Overseeing ITS Operations
Secondary Support: Colleague Sys Admin, PX, Argos, Canvas
Justin Tate
Assistant Director
Main Support: Overseeing Network Operations, New Projects Implementation and Onboarding
Secondary Support: Colleague Sys Admin and VOIP
Cody Dirickson
IT Technical Support
Main Support: Campus Wide Workstations Deployment, Installation, and Maintenance. Software, KACE, Imaging, PC/Software Technical Support
Secondary Support: Single Sign On Login, Account Credentials, Printer & Projector Installation
Teresa Guzman
Office and Inventory Specialist
Main Support: Invoice, PO, Requisition, ITS Computer Lab Maintenance, Inventory, Surplus
Ryan Henson
Programmer Analyst II
Main Support: Softdocs Products: Etrieve Forms and Workflow, Content, SWIM Database, Colleague Subroutine
Secondary Support: Argos Reporting, OneCard, PX Data Migration
Cheyln Hyman
IT Technical Support
Main Support: Campus Wide Workstations Deployment, Installation, and Maintenance. Software, KACE, Imaging, PC/Software Technical Support
Secondary Support: Single Sign On Login, Account Credentials, Printer & Projector Installation
Alex Kluckner
Network Administrator
Main Support: Network, Servers, Employee and Student Email mailboxes, O365, VOIP, Thin Clients
Secondary Support: Wifi, Aruba
Shamus Moore
System Administrator
Main Support: Self-Service Issue, Colleague UI: update, maintain, apply patches, maintain user account access, all ERP Servers maintenance.
Secondary Support: Employee hiring/termination account provisioning.
Tim Wills
ITS Operations Administrator
Main Support: "Single Sign On Login, Account Credentials, Ellucian Mobile, ITS Videos, Tier I Support for PC, Software, Phones
Secondary Support: PC Support